Monday, May 24, 2010

Soon, civic redressals will be just a click away

Soon, civic redressals will be just a click away
Online Complaint Management System To Be In Place
TIMES NEWS NETWORK

Bangalore: Get prepared for an erevolution in civic life. You will not have to run around or make repeated calls for the fused streetlights, potholed roads, fallen trees or damaged electric poles in your area. Just come online, write about it and get it fixed by the concerned agency.
Finally, India’s IT capital can boast of a holistic public complaint management system, one that integrates complaining civilians, acting civic agencies and the ruling government online.
The Times of India’s Bangalore Patrol, conceived and managed by Janaagraha, is working on an online complaint management system where people can log in, locate their area, file their complaint and submit it online. These complaints will then be directed to the concerned authority. The agencies will also have an option to log in and update the complaint status online.
The idea is based on common man’s experiences and careful studies of the various success models that have been adopted and implemented in many developed countries, including the UK and the US.
UK’s http://www.fixmystreet.com is already doing it for many years now. So is the http://www.seeclickfix.com in US that equips the common man and the governing agencies on reporting and receiving issues across the various neighbourhood communities.
This facility will be made available online on the WISA portal, a month after the first report card for all the 198 wards is out.
WISA BULLETIN
The first Ward Infrastructure Services Assessment (WISA) scorecard of Bangalore Patrol will be out in June
Target: Measuring 32 indicators along five categories across 198 wards. The main categories include mobility, water, sanitation, environment & public amenities
Till date, 19,800 interviews have been completed by A C Nielson across all the 198 wards
Ground data and survey work for 160 wards complete. This includes data collection for four categories. The water meter data is complete for 60 wards
People-volunteer database for Bangalore Patrol is also on the rise. Have a query? Want to know more, or even work as volunteers for Bangalore Patrol? Just drop in a mail at: bangalore.patrol@timesgroup.com

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