Tuesday, May 27, 2008

Teething troubles continue

Teething troubles continue

BANGALORE,DHNS:Airline passengers woes continued at the Bengaluru International Airport(BIA),even on the third day of operations.

Passengers called upDeccanHeraldoffice on Monday to narrate their harrowing experiences atDevanahalli. They asked the airport authorities to quickly iron outthe teething trouble before a negative image is created in the mindsof travellers about facilities at BIA.

Beena Shaji, a resident of Koramangala, who came to receive herhusband arriving by Sri LankanAirlines at 8 pm on Saturday, saidthough the flight arrived on time,airport authorities took 45 minutesto connect the aerobridge after theaircraft halted at the designatedparking bay.

“It was an horrendous experience for me and my husband.I kept calling him on my mobile all alongfrom the airport arrival loungeonly to be told that the aerobridgehas not been connected and he wasstill on the flight.Added to this wasthe wait for our luggage that arrived half an hour late,after the immigration checks were through. Iwaited for two hours, before leaving the airport,”she said.

Calling on the BIA authorities to act fast, Ms Beena further said herwoes did not end there. “While Iwas waiting for my husband toalight, I went into the rest roomonly to find it water logged. Therewere no tissues on the roll.No mop.A maid was cleaning the floor withacloth. This is not expected from anew international airport,” sheadded.

Another passenger, who on condition of anonymity, said she sawfellow passengers crib on facilities on offer at BIA, saying there is no responsible help/feedback desk. “I noticed an unclaimed parcel lyingat the baggage check-out area. I informed the customs officials present only to be told that it has been cleared. Then why was it not claimed? It could be dangerous. BIA authorities should be morealert and vigilant on such unclaimed parcels,”she said.


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