Saturday, May 28, 2005

Now, get docket numbers for police complaints

Now, get docket numbers for police complaints
The Times of India

Bangalore: With an intention to make the police control room (100) people-friendly, the Bangalore police on Friday launched a modernised control room which provides docket numbers to callers passing information about crime, traffic and law and order.

Police commissioner S. Mariswamy inaugurated the modernised control room. The city police have also set up a cell which helps track missing persons —the Missing Persons Information Bureau. The control room has six personnel attending to the needs of people.

Giving details of the new facility, assistant commissioner of police (control room) Udaya Shankar said: “Earlier, we had 20 helplines. An drawback was that a complaint should be spelt out within three minutes after which the line gets disconnected. On calling again, the same agent might not attend the call and the caller has to repeat the complaint all over again. With the new technology, when an agent receives a complaint, the caller is given a docket number. All the data regarding the problem are collected and immediately forwarded through wireless channels for appropriate action.”

For follow-up information, the caller can quote docket number in control room and any of the police stations, he added.

The Missing Persons Information Bureau will provide details on the status of missing persons. Public who come across the missing persons can forward them to the bureau which will make arrangements for their temporary shelter.


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