Traffic aid to be a call away

Traffic aid to be a call away
Deccan Herald

The City traffic police will be shortly launching a call centre to address people’s traffic-related grievances, get their suggestions for improvement and respond to emergency situations.

The City traffic police will be shortly launching a call centre to address people’s traffic-related grievances, get their suggestions for improvement and respond to emergency situations. The call centre, a public-partnership initiative, will be housed in the public utility building on Mahatma Gandhi Road. It would function like a single-window agency for addressing any traffic-related event, including violations and accidents.

The call centre, which would have a dedicated telephone line, will be launched by the end of this year. The present toll free number for road accidents — 103 — will be integrated into it. It will also accept complaints and suggestions through postal mail, e-mail, fax and SMS. “All mails and phone calls will be attended to within a time frame. Accidents and emergencies will be given priority and the response will be immediate,” said Additional Commissioner of Police (Traffic) M N Reddi.

He said that the responses will be segregated into three categories. While ‘A’ will be to tell callers that their work has been done, ‘B’ would be to inform that it is being attended to and ‘C’ would mean that it cannot be done. The centre, to be modelled on the Delhi traffic call centre, will also facilitate timely help to road accident victims.