Tuesday, November 30, 2004

Click to complain online

Click to complain online

The Bangalore Water Supply and Sewerage Board in association with Janaagraha has launched “Online Complaint Management System” (OCMS)
Deccan Herald

OCMS is an ‘always on’ - internet based system of addressing and managing citizen grievances. It is designed to enable customers of the BWSSB to register their complaints online and receive an instant acknowledgement in the form of a Complaint Tracking Number (CTN). Hence, the complainants need not visit or call the BWSSB, according to a press note from the Janaagraha.

OCMS can be accessed at www.bwssb.org or at www.janaagraha.org
The citizens can either register his or her complaint for the BWSSB or check the status of previously registered complaint by quoting the CTN. The citizens can also provide feedback on the action taken for his or her complaint. However, all the existing channels of customer interaction with the BWSSB for grievances redressal like the interactive voice response at 1916, email, telephone, water adalats etc., will continue. OCMS will give the complainant the added functionality. In fact, the system has been in operation from last four months. However, it was officially launched on Monday by Chief Minister N Dharam Singh.

OCMS has been developed by Praja, a Mumbai-based NGO for the BrihanMumbai Municipal Corporation in association with Nixel Technology. Janaagraha has entered into an agreement with Praja and Nixel to bring the facility to Bangalore.


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